FAQ’s

As well as being a brand we also act as a custom design studio and are available to take on custom design or illustration work on a limited basis. Please email my at info@cibos.co.uk about your project.
The time it takes for custom work varies depending on the scope of each project. Please contact me for more information.
As well as being a brand we also act as a custom design studio and are available to take on custom design or illustration work on a limited basis. Please email me at info@cibos.co.uk about your project.
We ship worldwide! We aim to process and dispatch all orders within 1- 3 working days from when placed. UK orders are sent via Royal Mail second class post. They usually take 2-3 working days to arrive after you have received your shipping confirmation email. For orders anywhere else in the world, these are sent via Royal Mail International Standard delivery. After receiving your shipping confirmation, Royal Mail aim to deliver to Europe in 3 to 5 working days. And to the rest of the world in 6 to 7 working days. We do everything we can to ensure our delivery estimations met. However, occasionally delivery times will be affected by factors beyond our control and therefore cannot be guaranteed. It is the customers responsibility to pay any import duties and taxes which might be applied to the order at customs.
Yes you can! If would to send your order to a friend, ensure the shipping address is theirs and not your own. If you want us to leave out the packaging slip (which includes the prices of each item) let us know in the notes section of your order. Description
In the event of a lost or delayed package, I please ask that you wait 8 weeks before I resend your item. It has been my experience that even the most sidetracked packages, find their way in that time frame. If your item does not arrive after that time frame, I will resent a brand new one to you on me. Needless to say, I am not responsible for errors in the shipping address provided on the part of the buyer.
Oops! Everybody makes mistakes. If you have a missing item, please email info@cibos.co.uk and add 'Missing Item' in the subject field. Please include your order number, and the name of the missing item/s in your email.
You have 14 days from receiving order to return it. The items inside must be un-opened and in the same condition as it was when it was shipped in order to receive a refund. At this time, we cannot offer free returns. Prices will depend on your local postal service.
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